Hotel regulations

§1 SUBJECT OF THE REGULATIONS

1. These Regulations define the rules for the provision of services, liability and staying on the Hotel premises and constitute an integral part of the agreement concluded by signing the registration card, as well as by making a reservation, paying a deposit or the full amount due for the stay at the Hotel. By performing any of the above actions, the Guest confirms that they have read and accepted the terms of these Regulations.
2. These Regulations apply throughout Hotel Hit and to all persons staying there.
3. These Regulations are available for inspection at the hotel reception, in every hotel room, and on the Hotel's website www.hithotel.pl

§2 HOTEL DAY

1. A hotel room is rented for hotel days.
2. The hotel day begins at 15:00 and ends at 12:00 the following day.
3. If the Guest does not specify the duration of their stay when renting the room, it is assumed that the room has been rented for one day.
4. The Guest should submit a request to extend the hotel day at reception no later than 10:00 a.m. on the day on which the stay ends. The Hotel may refuse the request to extend the stay if all accommodation places (rooms) are occupied or if the Guest fails to comply with the applicable Regulations.
5. The Hotel reserves the right to refuse to extend the Guest's stay at the Hotel if full payment for the stay to date has not been made in advance.
6. Extending the hotel day is subject to an additional fee. Detailed information regarding the fees associated with extending the hotel day is available at the hotel reception.

§3 RESERVATIONS AND REGISTRATION

1. To check in, the Guest must present the Reception employee with a valid photo ID and complete and sign the registration card.
2. A hotel Guest may not transfer the room to third parties, even if the period for which the applicable accommodation fee was paid has not yet expired.
3. The Guest is required to pay for the entire stay no later than upon check-in.
4. In the event of high occupancy, the Hotel reserves the right to charge an advance payment of 100% of the reservation value 14 days before the arrival date. The advance payment is non-refundable if the Guest cancels the reservation. If the advance payment is not credited to the Hotel's bank account by the specified deadline, the Hotel reserves the right to cancel the reservation.
5. Persons not registered at the Hotel may visit the hotel room from 7:00 to 22:00.
6. The Hotel may refuse to accommodate a Guest who seriously breached the hotel Regulations during a previous stay.
7. If the Guest cancels their stay while it is in progress, the Hotel will not refund the fee for the remaining part of the stay.
8. Reservations without an advance payment are held until 16:00 on the day of arrival. If the Guest does not arrive by 16:00 and does not inform the Hotel reception of a later arrival time, the reservation may be automatically cancelled.
9. Upon check-out, the Guest is required to personally leave the key at the hotel Reception and inform the Receptionist that the room has been vacated.

§4 SERVICES

1. The Hotel provides services at a standard consistent with its category. If you have any comments regarding quality, please report them to reception as soon as possible, enabling the Hotel staff to respond immediately.

§5 HOTEL LIABILITY

1. The Hotel is liable for the loss of or damage to items brought in by persons using its services to the extent specified in Articles 846–849 of the Civil Code, unless the parties have agreed otherwise.
2. The hotel Guest should notify Reception of any damage immediately after discovering it.
3. The Hotel is not liable for damage to or loss of the Guest's car or other vehicle, items left in it, or live animals, regardless of whether the vehicles were parked in the hotel car park or outside the Hotel premises.
4. The Hotel reserves the right to refuse to accept into its deposit items of high value, substantial sums of money, items posing a safety risk and bulky items that cannot be placed in the deposit.

§6 GUEST LIABILITY

1. Children under 12 years of age should remain on the Hotel premises under the constant supervision of their legal guardians. Legal guardians are financially liable for any damage caused by the children.
2. The hotel Guest bears full financial liability for any damage to or destruction of the Hotel's furnishings and technical equipment caused by the Guest or by visitors.
3. The Hotel reserves the right to charge the Guest's payment card for damage discovered after the Guest's departure and, if card details are unavailable, has the right to seek financial compensation from the Guest.
4. As soon as any defects or damage occur in the room, the Guest is required to inform a Reception employee.
5. Whenever leaving the room, for safety reasons, the Guest should turn off the television, switch off the lights, turn off the taps, lock the door and leave the key at Reception.
6. For safety reasons, a Guest staying in the room should lock the door from the inside using the key provided.
7. The Hotel has a statutory lien on items brought into the Hotel by the Guest in the event of late payment or failure to settle charges for services provided.

§7 RETURN OF LEFT ITEMS

1. Personal items inadvertently left in the room by a departing Guest will be sent to the indicated address, provided that collection by a courier company is arranged.
2. If the Hotel does not receive instructions from the Guest regarding the return of left items, it will store them at the owner's expense for 3 months from the Guest's check-out date; after this period, they will become the property of the Hotel. Food products may be stored for a maximum of 24 hours.

§8 QUIET HOURS

1. Quiet hours apply at the Hotel from 22:00 to 06:00 the following day.

§9 ADDITIONAL PROVISIONS

1. Due to fire safety requirements, hotel rooms may not be used for any electric-powered heating devices that are not part of the equipment of those rooms.
2. Pets are welcome at the Hotel for an additional fee.
3. Smoking tobacco and tobacco products is strictly prohibited throughout the Hotel. Breaching this prohibition is subject to a penalty of 500 PLN.
4. The conduct of Guests and persons using the Hotel's services should not disturb the peaceful stay of other Guests. The Hotel may refuse to continue providing services to a person who violates this rule.
5. The Guest will be charged 50 PLN for losing the room key

We wish you a pleasant stay!

Related documents: please also check the rules for staying with pets, the privacy policy and the standards for the protection of minors. For questions regarding the rules of stay, please contact us. contact the Hit Hotel reception.